Privacy Policy
The RCK CANDLES [ABN: 57 765 742 858] trading as “RCK Candles Online” is committed to managing your personal information openly and transparently, and to keep your personal information safe. This Privacy Policy sets out how we RCK CANDLES (“we”, “us”, “our” and other similar expressions) collect, use, store, and disclose personal information about you. You must read this privacy policy before providing us with any personal information or using the Website. By providing us with your personal information and using the Website, you agree to the policies and procedures described in this Privacy Policy.We will take all necessary measures to fulfil this commitment.
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About This Privacy Policy
RCK CANDLES is bound by the Australian Privacy Principles (APPs) in the Privacy ACT 1988, the Privacy Amendment Act 2012 (“Act”) and the Australian Privacy Principles.
Information We Collect
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically-collected information as “Device Information”.
The personal information required will differ on the basis of the exact nature of our relationship with you. If we are not provided with the necessary personal information we request, this may affect our ability to supply our products and services to you, and you may not be able to participate in future offers of goods and services that we may supply.
We may request and collect some or all of the following information (dependent on the nature of the relationship we have with you):
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Name;
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Residential, mailing address, or business address;
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Email address;
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Post code;
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Credit card details (only required if purchase is made, however, credit card numbers are not stored in any form by us);
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Age and date of birth;
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Signature;
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Telephone number;
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Proof of identity (for instance, driver’s licence number or passport numbers).
Purpose of Collecting Your Personal Information
These are the various reasons why we might need to collect, hold, use or disclose your personal information:
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provide and deliver the products and services that you have requested from us;
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to contact you, for instance about the products and services we offer, special offers, and events that may be of interest to you;
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screen our orders for potential risk of fraud and criminal activities;
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answer your questions, and provide information or advice;
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create orders, transaction records, agreements for the sale of our products or services, accounts, tax invoices or receipts;
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provide your personal information to third parties that assist us in providing and delivering the products and or services you have requested, for instance delivery service providers and fulfilment managers;
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To assist us to run our business and to improve our products and service performance, including accounting, risk management, archiving, system development, developing new products and services and undertaking planning research and statistical analysis,
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carry out administration, marketing, planning, and loss prevention activities;
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consider and respond to complaints made by you; or
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comply with laws or regulations or to comply with any directions given by regulators and authorities.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).
How Do We Collect Your Personal Information?
The means by which we collect your personal information will depend on the nature of the service we are providing to you.
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We may collect your personal information:
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Directly from you, when you place an order through the Website;
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When you interact with the Website; or
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From other sources.
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Your personal information will not be collected if you are only browsing the Website, however, we collect Device Information using the following technologies:
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“Cookies”, are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies are used to enhance your interaction and convenience in using the Website, we do not use cookies to record any of your personal information.
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“Log Files”, track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
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“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Website.
How Do We Use Or Disclose Your Personal Information?
The personal information you provide and we collect are usually disclosed to our related entities, delivery partners, service providers, and contractors that help us supply our products and services. We also use other companies to perform functions on our behalf in relation to any of the purposes set out in this Privacy Policy.
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By agreeing to accept the terms of this Privacy Policy or by providing your personal information to us, or both, you are taken to have consented to the use and disclosure of your personal information for the below purposes.
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We may use and disclose the personal information you have provided for the purposes for which it was collected, or for a a related purpose such as:​
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to consider your request for a product or service;
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to provide a product or service to you;
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to coordinate delivery of your goods;
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to facilitate and process your orders and payments;
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to respond to your queries or requests;
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to provide information, or answer questions that you that you have requested;
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to any third party suppliers of our goods or services, including third party application owners or licensors;
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to our third party service providers to assist us in providing and improving our services to you, and to analyse trends in sales to better understand your needs, or to improve and market our products and services to you;
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for regulatory reporting and compliance with our legal obligations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights;
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to relevant third parties to undertake fraud checks;
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to various regulatory bodies and law enforcement officials and agencies to protect against fraud, and for related security purposes;
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to perform administrative and operational tasks (including risk management, systems development and testing);
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to facilitate product reviews and to seek your feedback in relation to particular products, customer satisfaction and our relationship with you and to manage any customer complaints;
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for use in direct marketing of promotions, products and services that we think might be of interest to you, including to add to a database compiled by us for this purpose;
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to our third party service providers, for use in direct marketing of promotions, products and services that our third party service providers think may be of interest to you, including to add to a database compiled for this purpose;
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to our related entities, delivery partners, service providers, and contractors that help us supply our products and services;
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to monitor or improve the quality and standard of service that we provide to you;
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to consider any concerns or complaints you may raise against us;
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to notify you of offers that may be of interest to you; and
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to better understand your preferences.
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Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
Do we use your personal information for marketing purposes?
We may use your personal information to provide you with targeted advertisements, or marketing communications offered by us, via email, or various modes of social media. This may include product or service offerings that may benefit you or be of interest to you, or general information about us.
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By providing your personal information to us, and/or by agreeing to the terms of this Privacy Policy you consent to your personal information being included in our database to be used for direct marketing purposes. You can opt out of receiving marketing communications at any time by responding via the method in which you received the marketing communication.
Security
We have implemented appropriate security processes and measures to safeguard and protect your personal information from loss, misuse, unauthorised access, modification or disclosure.
We are committed to protecting our customers’ privacy, and the security of your data, both on and off line. Accordingly, for security reasons we highly recommend that you do not send full credit/debit card numbers and information by standard emails, and only use the secure facility provided by the Website.
While caution and care is taken to protect your personal information on the Website, unfortunately no data transmission over the internet is guaranteed as secure. As such, we cannot ensure or warrant the security of any information you send to us, or receive from us online. Any transmission is at your own risk.
Overseas Disclosure of Personal Information
There may be circumstances in which we need to disclose personal information to third parties and service providers located overseas.
We take reasonable steps to ensure that the overseas recipients of your personal information are subject to privacy obligations, comparable to those in Australia.
How You May Access Your Personal Information?
If you would like to know what personal information we hold about you, you are welcome to request access to that information by contacting us at any time.
Normally, we will provide a record of your own information to you via your preferred method of contact.
There are some limited circumstances in which we may not be able to provide you with access to your personal information when requested. For instance, if your request for access impacts on the privacy or safety of others, is frivolous or vexatious, there are existing or anticipated legal proceedings, or the access can be denied under law, or by a law enforcement agency, we may deny your request for access. If this case occurs, and we deny your access, you will be informed about the reasoning.
How Can You Seek to Correct Your Personal Information?
We always try to ensure that the information we hold about you is accurate, complete, up-to-date, relevant, and not misleading. To assist us in maintaining this, please ensure that you provide us with the correct information at that time you provide it to us, and immediately inform us of any changes to this information.
We may ask you to verify your identity to ensure that the personal information we receive from you, and we subsequently hold, is not improperly accessed.
Complaints
We are committed to maintaining and protecting your privacy, but there are some circumstances where mistakes might be made. If you are concerned with the way your personal information has been handled, then you are entitled to make a complaint.
If your personal information has not been handled in an appropriate way, we will do our best to remedy your concerns as quickly as possible. Our team will acknowledge the receipt of your complaint within 48 hours, and try to resolve the complaint within 7 business days. For some more complicated cases, that may require further investigation, our response may take additional time. If additional time is required, we will communicate this within the time-frame of 7 business days.
Contact Us
If you would like to contact us in relation to this Privacy Policy, or your personal information, please contact us:
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Via email; hello@rckcandles.com.au
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Via our CONTACT US form